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Due to the nature of the retail and E Commerce business, Wilburn’s Hardware is often required to obtain Personal Information from our consumers, organizational sales customers, affiliates and vendors to successfully operate. Wilburn’s Hardware recognizes the need to maintain the confidentiality of private, highly confidential and proprietary information. This Data Privacy Policy ("Policy") will offer a breakdown of how Wilburn’s Hardware and our strategic partners protect the confidentiality of the information collected.


When you purchase items, types of information we may collect include:

  • Name

  • Mailing/Billing/Shipping address

  • Email address

  • Phone (or mobile) number

  • Birth Month

  • Your device information



We use the information we collect for business purposes, including: 


To improve our products and services. We may use your information to make website or product and service improvements. 


To look at website trends and customer interests.  We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties to assess trends and interests.

For our marketing. In certain circumstances, we may target you with digital ads, social ads, print ads, and other ads, and communications about special promotions, offers or rewards. For example, if you have registered on a website and indicated you want to receive this information.

To communicate with you about your account or our relationship. We may contact you to tell you about changes to this Privacy Policy, the Terms of Use of our websites or mobile services, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall.

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Payment Methods




We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WIX to power our online store--you can read more about how WIX uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here: We are also an independent retailer with True Value where you can buy online through their e commerce website, you can read more on their privacy at



When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.



We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


109 West Broadway

Lenoir City, TN 37771

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